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Preguntas más frecuentes
PREGUNTAS
¿Qué es el derecho de consumo?
¿Cuál es el plazo de desistimiento en una compra online?
En España, el plazo de desistimiento en una compra online es de 14 días naturales desde la recepción del producto. Durante este tiempo, el consumidor puede devolver el producto sin necesidad de justificar su decisión y sin incurrir en ningún costo.
¿Quién asume los costos de devolución de un producto comprado online?
¿Qué puedo hacer si un producto que compré tiene un defecto?
En España, el vendedor es responsable de los defectos que presenta un producto en el momento de la entrega durante los primeros dos años. En el caso de productos de segunda mano, este período puede ser reducido a un año.
¿Qué es una cláusula abusiva en un contrato?
¿Cómo puedo presentar una reclamación por un producto o servicio?
Puedes presentar una reclamación por escrito al vendedor, detallando el problema y lo que esperas que haga para resolverlo. Si no obtienes una respuesta satisfactoria, puedes recurrir a la Oficina de Atención al Consumidor (OMIC) de tu localidad o a la Dirección General de Consumo de tu comunidad autónoma.
¿Qué es la garantía legal de los bienes de consumo?
La garantía legal de los bienes de consumo es un derecho del consumidor que implica que el vendedor está obligado a entregar un bien que sea conforme con el contrato de compra. En caso de que el bien no sea conforme, el consumidor tiene derecho a que se repare o reemplace el bien, a una reducción del precio o a la resolución del contrato.
¿Qué sucede si el comerciante no respeta la garantía legal?
¿Existe alguna protección específica para las compras a distancia o fuera del establecimiento?
Sí, las compras a distancia o fuera del establecimiento están especialmente protegidas por la ley. En estos casos, el consumidor tiene un derecho de desistimiento de 14 días naturales a partir de la recepción del producto o desde la celebración del contrato en el caso de servicios. Durante este tiempo, el consumidor puede devolver el producto o cancelar el contrato sin necesidad de justificación y sin incurrir en costes.
¿Qué es el arbitraje de consumo y cómo puede ayudarme?
El arbitraje de consumo es un sistema extrajudicial de resolución de conflictos entre los consumidores y las empresas. Es un procedimiento sencillo, rápido y gratuito para el consumidor. Si una empresa está adherida al sistema arbitral de consumo y un consumidor tiene un conflicto con ella, puede presentar una solicitud de arbitraje. Un árbitro o un colegio arbitral decidirá sobre el conflicto y su decisión es vinculante para ambas partes.
What is the International Court of Justice?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Who may submit cases to the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Why are some disputes between States not considered by the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Are decisions of the Court binding?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
How does one attend hearings of the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Is it possible to visit the Peace Palace, seat of the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
How does one apply for a job at the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Is this the best major for me if I want to work in law enforcement?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
What is the International Court of Justice?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Who may submit cases to the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Is it possible to visit the Peace Palace, seat of the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
How does one apply for a job at the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Is this the best major for me if I want to work in law enforcement?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Are the consolidated Acts and regulations the official versions?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Where can I find more information or assistance?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
What is the International Court of Justice?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Who may submit cases to the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Why are some disputes between States not considered by the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Are decisions of the Court binding?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
How does one attend hearings of the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Is it possible to visit the Peace Palace, seat of the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
How does one apply for a job at the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
What is the International Court of Justice?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Who may submit cases to the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Are decisions of the Court binding?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
How does one attend hearings of the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Is it possible to visit the Peace Palace, seat of the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
How does one apply for a job at the Court?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.
Is this the best major for me if I want to work in law enforcement?
Only States are eligible to appear before the Court in contentious cases. At present, this isbasically means the 192 United Nations Member States. The Court has no jurisdiction to deal with applications from individuals, non-governmental organizations, corporations or any other private entity. It cannot provide them with legal counselling or help them in their sedsw dealings with the authorities of any State whatever. non-governmental organizations, corporations or any other private entity.non-governmental organizations, corporations or any other private entity non-governmental organizations, corporations or any other private entity. .
However, a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter; the dispute then becomes one between States. a State may take up the case of one of its nationals and invoke against another State the wrongs which its national claims to have suffered at the hands of the latter.